I’m making a formal complaint about one staff member from the restaurant Keshk, 71 Mespil Rd, Dublin 4.
I arrived at Keshk 1 minute before the food was supposed to be ready. A pleasant, male kitchen assistant saw me arrive and ran down the external staircase to open the fire door to let me in. Shortly after, a chef came out to say hello. I was still waiting for my order.
A few minutes later, a rude female chef came out and asked me what was I doing. I told her I was waiting on my order. She said “You have to tell someone!!!”. I said “I already told two staff members”. She was extremely rude, angry and accusatory. After waiting for the order for at least ten minutes, I reported the order “long waiting time” and then rejected the order. I was quite unnerved and shaken after being spoken to so aggressively.
I’m making a complaint because I don’t want another Deliveroo driver, especially with little spoken English, to be unfortunate enough to encounter that particular Keshk employee.
I know from previous orders that Keshk are notorious for making Riders wait a very long time, which is why I wasn’t extra pushy when it came to asking for the order.
I hope you understand my situation and why I think it should be brought to your attention. I won’t be taking any orders from Keshk in the future.
Keshk, 71, Mespil Road, Baggotrath East, Pembroke West C ED, Dublin 4, Dublin, County Dublin, Leinster, D04 WV00, Ireland